Shipping policy

Last updated: November 7, 2025

We aim to provide all customers with a smooth and reliable delivery experience.
Please read the following information carefully before placing your order.



Order Processing

All orders are processed and shipped within 1–3 working days (Monday to Friday).
You will receive a tracking number by email as soon as your order has been dispatched.

Please note that we do not process or ship orders on weekends or public holidays.



Order Cut-Off Time

Orders placed before 05:00 PM London time (GMT+1) are processed the same business day.
Orders placed after this time are processed on the next working day.



Transit Times

Estimated delivery times by destination:

Destination

Shipping Method

Estimated Delivery Time

Cost

United Kingdom

Standard Shipping

5 – 15 Business Days

FREE

All parcels include a tracking number and delivery confirmation.



Carriers

We work with trusted global logistics partners, including:

  • DHL

  • FedEx

  • UPS

  • YunExpress

  • 4PX

  • Royal Mail

Your carrier may vary depending on location and service availability.



Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.
You can also track your order at any time using your order number or tracking number on our order page



Important Notes

  • Delivery times listed above are estimates and may vary due to factors beyond our control, such as customs clearance, courier delays, or weather disruptions.

  • Business days refer to Monday–Friday, excluding public holidays.

  • Orders are dispatched directly from our international warehouse in Asia.

We appreciate your patience and understanding in case of any delays.



Customer Service

If you have any questions regarding your order or delivery, our customer support team is here to help.

📧 Email: info@elumalondon.com
📞 Phone: +1 (406) 368-5688

Customer Service Hours:

Monday - Friday: 9:00 AM – 5:00 PM

Saturday - Sunday: 11:00 AM – 4:00 PM



Business Information

Business Address:

Registered Business Name: NEWSTAGE LLC
Business Address: 1209 MOUNTAIN RD PL NE STE R ALBUQUERQUE, NM 87110
Email: info@elumalondon.com
Phone: +1 (406) 368-5688

Eluma is a trading name of NEWSTAGE LLC